Can I get temporary broadband?

What is the difference between ADSL, VDSL, and fiber?

The ADSL and the VDSL are two technologies that borrow the traditional telephone line to pass the Internet data, no contract broadband, the television stream, and the telephone (VoIP). The first allows speeds of up to 25 megabits / s and the second up to 100 megabits / s. Depending on the equipment installed by the ISP at your telephone exchange (or distributor), you will benefit from one or the other. Please note: these data are only theoretical. The further away you live from the telephone exchange, the lower the actual speed will be. If your building has fiber, opt for optical fiber which offers much better performance and much higher speeds. Be careful, however: with some operators,

How do I know the speed at which I can really claim?

You should check with each ISP, including indicating your phone number on their website. Do not hesitate to consult our comparator of Internet service providers which allows you to compare at a glance the offers of all ISPs according to your needs. ISPs are required to specify before subscribing the actual speed from which the customer will benefit according to the characteristics of his line with the mention "Your downlink speed will be between x and y Mb / s".

How does it take place to take out a subscription with an ISP?

Whether the subscription is made on the Internet, by telephone, or in-store, a written confirmation is not essential (even if it is recommended) as long as the customer has been correctly informed of the conditions of the offer. On the other hand, in the event of telephone canvassing, the professional is required to send a contract to the customer. The latter is only engaged after having returned the signed contract or given its consent electronically. In the event of remote subscription, he has a withdrawal period of 14 days from the activation of the line or receipt of the box, except in the event of a request for immediate activation. Please note, not all ISPs respect this provision.

I took out two subscriptions at the same time, payg broadband, thinking of staying with the operator who would have connected me first.

No, because the procedure is such that both requests will be taken into account. In the end, your line will therefore be assigned to the second ISP and you risk being subscribed to both operators.

RESOLVE A DISPUTE

My connection has not worked for several days. What to do?

First of all, disconnect then reconnect the box and the decoder. In some cases, this manipulation may be sufficient to restart the connection. You can also find help on the dedicated forums, on the ISP website, and of course from technical support. If, in the end, this does not succeed in solving the problem, send your ISP a formal notice invoking its obligation of the result as well as its contractual responsibility (article 1147 of the civil code) with an injunction of restoration as soon as possible. You can finally ask for help from the local UFC-Que Choisir association closest to your home and, as a last resort, seize the telecoms mediator (www.mediateur-telecom.fr) or the judge. The latter may, according to your wishes, require the ISP to restore the service or pronounce the termination of the subscription free of charge. The procedure is simple and does not require the use of a lawyer. He may also order the ISP to pay you damages (subscription, telephone costs, mailing, moral damage, etc.). If the interruption lasts too long, it is possible to ask your bank to suspend the withdrawals, but in this case, you run the risk of having your Internet access suspended and your debt increasing. In all cases, keep as much proof of your good faith as possible (letters, screenshots, invoices, broadband with no contract, acknowledgments of receipt, etc.).

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